Prof. Mag. Dr. Claudia Mössenlechner

Deputy Head of the Academic CouncilHead of Learning Solutions +43 512 2070 - 2000 claudia.moessenlechner@mci.edu

Claudia Moessenlechner is a professor and head of the Learning Solutions Center at MCI Innsbruck. She has been active in the field of teaching and higher education for some 20 years. Her courses and coaching sessions focus on language, communication and leadership. Ms Moessenlechner has been active as a consultant and also coaches leaders during change management processes.
In her function as a head of MCI Learning Solutions, Claudia is responsible for developing and overseeing eLearning solutions and online graduate programs including curriculum development.
She has conceptualized eLearning frameworks and concepts for tertiary education and has designed and overseen the implementation of eLearning at Management Center Innsbruck.
In addition, she has extensive experience as an examiner and accreditor (European Higher Education Space) and with the implementation of quality assurance programs for learning and teaching (Assurance of Learning) and international accreditations (e.g. AACSB, EQUIS).

Professional work experience

09/2017 - present
Associate Head of the Academic Council - MCI
The Academic Council of MCI Management Center Innsbruck Internationale Hochschule GmbH is responsible for organizing the teaching and examinations at the MCI.
01/2014 - present
Head of Learning Solutions - MCI
The department is concerned with the core issues of teaching and learning. The main services include the design of learning settings and materials for teaching both online and on campus.
01/2004 - present
Senior Examiner - University of Cambridge
Senior Examiner for Business English Exams (BEC Vantage and BEC Higher).
01/2004 - 09/2020
Head of Language Center - MCI
Head of MCI Language Center. Providing and designing extra-curricular language courses across all disciplines.
01/2000 - present
Professor - MCI
Professor (Bachelor & Master) in the MCI Tourism Department; in the Business Administration Online Department;
01/1992 - present
self-employed - Self-employed
Consultant, Trainer and Coach; Host for Company Discussions and Events.

Education

01/2012 - 12/2012
Doktor phil. (PhD) - Alpen Adria Universität Klagenfurt
Applied Linguistics
01/1995 - 12/1995
Mag. (Master's Degree) - Leopold Franzens Universität Innsbruck
Translation Studies

Teaching (faculty internships etc.)

11/2024 - 11/2024
PROFFORMANCE Consortium
Holding the Profformance+ Webinar on 'Enabling Life Long Learning through Massive Open Online Courses'
01/2020 - 12/2020
AACSB Online Conference
Assurance of Learning - 2020 Standards - Implications and Outlook. A European Point of View
01/2020 - 12/2020
MCI Konferenz Digitales Lernen
Die digitale Lernreise, Nutzung von LMS Systemen und Lernpfaden (Vortrag). Moderation und Ausrichtung der Konferenz.
01/2019 - 12/2019
AACSB / ICAM 2019
Mini TED Talk: Digital transformation. How to beat the robot teacher.
01/2019 - 12/2019
Ombudsstelle für Studierende. Bundesministerium für Bildung, Wissenschaft und Forschung.
Qualitätsmanagement im österreichischen Hochschulraum. Der Student Life Cycle. Die Studierenden im Mittelpunkt.
01/2019 - 12/2019
TEDx Innsbruck
TEDx Talk at TEDxInnsbruck. 'Digital Age Learning and Teaching.'
01/2019 - 12/2019
AACSB Conference Krakow
New Standards - The European View
01/2019 - 12/2019
MCI Konferenz Digitales Lernen
Die Digitalisierung der Personalentwicklung (Vortrag). Moderation und Ausrichtung der Konferenz.
05/2018 - 05/2018
FHK Österreichische Fachhochschulkonferenz
Digitalisierung in der Personalentwicklung.
01/2017 - 12/2017
AACSB International Conference and Annual Meeting 2017
The Case Of Double Degrees.
01/2016 - 12/2016
OEB Conference Berline 2016
Reclaiming the Role of the Teacher. AI and Ownership for Educators.
01/2016 - 12/2016
Association of Federal Judges
Digitalization and Online Learning

Competitive Research Award

10/2024 - 10/2024
CEEMAN The International Association for Management Development in Dynamic Societies
CEEMAN Teacher of the Year: recognition for outstanding achievements in management education and research among its member institutions.
10/2018 - 10/2018
IELA International eLearning Awards
Honorable Mention Award, E-Learning: "ePortfolios & Digital Competencies," Claudia Mössenlechner, MCI Learning Solutions, Austria.

Further education & Training

2017 - 2017
EFMD Executive Academy
Leadership for Teaching & Learning Professionals
2017 - 2017
Bundesministerium für Wissenschaft und Forschung
Storytelling
2016 - 2016
Royal Roads University, Canada
Facilitation of Online Learning
2013 - 2013
IDI
Certification Training as IDI (Intercultural Development Inventory) Assessor IDI Qualifying Seminar
2009 - 2009
MCI
Case Study Writing. Writing teaching cases. (Susan Harmerling)
2007 - 2007
ISF
‘Multimedia Productions Using Open-Source Software'
2007 - 2007
ISF
‘The Google Society. Life In A Network Society‘
2007 - 2007
ISF
'Podcasts for Teaching Purposes'
2007 - 2007
ISF
‘Web 2.O'
2007 - 2007
ISF
'Weblogs And Personal Publishing'
2007 - 2007
ISF
'Wikis. An Efficient Way To Design Team Projects'
2007 - 2007
University of Innsbruck
Certificate e-Learning Social Media Modul
2006 - 2006
Harvard Graduate School of Education
‘Project Zero e-Learning Course (online).
2004 - 2004
University of Cambridge
Certification Course/Assessment for Senior Examiners for BEC Exams

Other

01/2014 - present
Fully accountable for conceptualizing eLearning concepts for MCI study programs, preparing the accreditation and implementation of the online initiatives at MCI. Conceptualization and implementation of a new department to set-up and support online teaching after the accreditation process. Head of this department since August 2014.
01/2013 - 12/2013
Head of the Development Team and one of the main initiatiors for the first distance learning program in Western Austria: Fully accountable for the conceptual draft of the curriculum, blended learning concept and accreditation paper for the Study Program in ‘Business Administration Online' .
01/2013 - 12/2013
Initiator, Coordinator and Workshop Leader of a regional ‘E-Portfolio in Higher Education' Workshop/Initiative. Together with ‘FHG Innsbruck'
01/2009 - present
Member of the AACSB steering group at MCI. Conceptualizing and coordinating all AOL (Assurance of Learning) activities in all relevant programs.
01/2009 - 12/2009
Initiator, administrator and coordinator E-Portfolio Project at MCI Tourism.

Positions in professional/academic societies

01/2023 - 01/2024
Horizon Expert Panel Member 2023 - Educause
09/2017 - present
Deputy Head of the Academic Council (Kollegium). - MCI
01/2016 - present
Member of the Examination Committee (Academic Council) for the Eu_Hem Master program - MCI - EuHem
01/2013 - 12/2015
Elected Member of the MCI Academic Council; as a representative of the Teaching and Research Body. Special committees: (1) Quality in Teaching and Learning (2) Internationalization. During this time: update of teaching evaluation processes. - MCI
01/2012 - 12/2014
Peer Review Team Member (external) of the Lithuanian Center for Quality Assessment in Higher Education (SKVC) for the (Re)Accredidation of Bachlor and Master Programs in Lithuania - SKVC
01/2006 - present
BEC Examiner - Cambridge University

Board membership with significant responsibilities

2016
AACSB Online Learning Affinity Group
2014 - 2017
Main Delegatee to the Forum New Media Austria (fnma) for MCI

Peer reviewed journal article

Moessenlechner, C., Obexer, R., Pammer, M. & Waldegger, J. (2021). Switching Gears:Online Teaching in Higher Education in the First Wave of the COVID-19 Pandemic. International Journal of Advanced Corporate Learning. iJAC Vol. 14, No 2, 2021.
Turning Point. The Effects of Online Education on Business Models in Higher Education. (Forthcoming).
Mössenlechner, C. (2017/18). Blended Learning. Using The Best Of Two Worlds. Pending. Forthcoming.
Moessenlechner, C., Obexer, R., Sixl-Daniell, K., & Seeler, M. (2015). E-learning degree programs - A better way to balance work and education?. International Journal of Advanced Corporate Learning, 8(3), 11-16.
Zeher A. & Mössenlechner C (2009). Key Competencies of Graduates: The Employer's Point of View. Journal of Teaching in Travel and Tourism, 9 (3-4), pp 266-287.
Zehrer, A., & Mössenlechner, C. (2008). The integration of industry relations into curricula design in Austrian tourism master programs - a comparative analysis. Journal of Teaching in Travel and Tourism, 8 (1), pp. 73-95.
Weiermair K./ Siller H. / Mössenlechner C. (2006): Entrepreneur and Entrepreneurship in Tourism - Past, Present and Future. In: Journal of Teaching in Travel and Tourism. Issue 6(2). New York: Haworth Hospitality Press

Textbooks

Mössenlechner C. / Zehrer A. (2007): Innovation, Dienstleistungskompetenz und Netzwerke im Tourismus. In: TourismusManagerAustria Wissen für die Praxis, Edition 2007
Siller H./ Mössenlechner C./ Zehrer A. (2006) : Der Weg zum Entrepreneur im Tourismus. In: Siller H. / Zehrer A. (Hrsg.) Schriftenreihe Tourismus und Freizeitwirtschaft. Band 1. Innsbruck: Studia Verlag, S. 3 - 13.

Chapters in books

Altmann, A., Ebersberger, B., Mössenlechner, C., & Wieser, D. (2018). Introduction: The Disruptive Power of Online Education: Challenges, Opportunities, Responses. In The Disruptive Power of Online Education: Challenges, Opportunities, Responses (pp. 1-4). Emerald Publishing Limited. 978-1-78754-326-3
Mössenlechner, C. (2017). ePortfolios task design. A high impact tool for higher education teaching in tourism. In Pierrre Benckendorff & A. Zehrer (Eds.), Handbook of Teaching and Learning in Tourism (pp 173-189). Edward Elgar Publishing.
Mössenlechner, C. (2017/18). Turning Point.Business Models in Higher Education. Where We Are And Going Forward. Pending.
Zehrer, A., & Mössenlechner, C. (2010). Der Faktor Kommunikation in Management, Leadership und Unternehmertum. In Siller, H., & Zehrer, A. (Eds.). Entrepreneurship & Tourismus. Unternehmerisches Denken und Erfolgsrezepte aus der Praxis (pp. 31-44). Wien: Linde Verlag.
Zehrer, A., & Mössenlechner, C. (2009). Die Vermittlung von Leadership Kompetenzen in der touristischen Aus- und Weiterbildung. In: Siller, H., & Zehrer, A. (Hg.). Schriftenreihe Tourismus & Freiezeitwirtschaft. Band 4 (S. 3-15). Innsbruck: Studia Verlag.
Mössenlechner, C. & Zehrer, A. (2007). Innovation, Dienstleistungskompetenz und Soziale Netzwerke. In: Tourismusmanager Austria 07. Wissen für die Praxis (S. 505-512). Hall in Tirol: Ablinger Garber Verlag.

Peer reviewed academic/professional meeting proceedings

Mössenlechner, C. & B. Auer (2018). Digitalisierung in der Personalentwicklung. In: Ribitsch R., Kolenznik K., Boldrino, S.; (Hg.). Lost in digitalization? Trends und Entwicklungen in den neuen Arbeitswelten. Abstracts zum Symposium 2018 der Österreichischen Fachhochschulkonferenz.
Mössenlechner, C, & Zehrer, A. (2008). Leadership Kompetenzen in Krisensituationen. In: EntrepreneurshipLEADERII Symposium. Conference Proceedings, Ingolstadt. (9./10.Oktober 2008).
Mössenlechner, C., & Zehrer, A. (2008). Competence requirements of tourism employees - the industry's point of view. In: Hu, C. (ed.), The Future Success of Tourism: New Directions, Challenges and Opportunities. ISTTE Conference Proceedings, Dublin (Ireland). Dublin: ISTTE, pp. 159-179.

Presentation of a paper at a conference, workshop or seminar

Farrell, W., Bogodistov, Y., & Mössenlechner, C. (2023, August 10). Is Academic Integrity at Risk? Perceived Ethics and Technology Acceptance of ChatGPT. AMCIS 2023, Panama City, Panama.

Other intellectual contributions

A. Altmann, B. Ebersberger,C. Mössenlechner and D. Wieser (Eds). The Disruptive Power Of Online Education. challenges, Opportunities, Responses. Emerald Publishing. 2019.
Mössenlechner, C. (2012). The archetypes of teaching. A taxonomy of teaching behaviour on the example of online and face-to-face teaching. Dissertation. Klagenfurt, Austria: Alpen Adria Universität Klagenfurt.

Supervised bachelor theses

Nagele Erwin (2017): Der demographische Wandel stellt für die ÖBB-Infrastruktur AG in den nächsten Jahren eine große Herausforderung dar. Vor diesem Hitnergrund ist es erforderlich Methoden zur Sicherung, zur Weitergabe und zur Verwertung des Wissens von Schlüsselmitarbeitern zu untersuchen.
Nagele Erwin (2017): Der demographische Wandel stellt für die ÖBB-Infrastruktur AG in den nächsten Jahren eine große Herausforderung dar. Vor diesem Hitnergrund ist es erforderlich Methoden zur Sicherung, zur Weitergabe und zur Verwertung des Wissens von Schlüsselmitarbeitern zu untersuchen
Pfister Valentina (2014): Einfluss von Führungsstil und -verhalten auf die Mitarbeitermotivation am Beispiel von touristischen KMU
Hagenhofer Tina (2014): Diversity-Management in touristischen Klein- und Mittelbetrieben
Bösch Sabine (2014): War for talents - Employer Branding in der Tourismus- und Freizeitwirtschaft - Wie lässt sich die Generation Y langfristig an ein Unternehmen der Tourismus- und Freizeitwirtschaft binden?
Wäger Julia (2014): Burnout-Prävention als Maßnahme der betrieblichen Gesundheitsförderung
Krebs Eva (2014): Interkulturelle Kommunikation als Erfolgsfaktor für multinationale Unternehmen
Riedmair Christina (2014): Möglichkeiten der Mitarbeiterkontrolle in touristischen Unternehmen und die Auswirkungen auf die Leistungsmotivation
Von Obernitz Susanne (2013): Der mögliche Einfluss des situativen Führungsstils auf die Mitarbeiterzufriedenheit
Fröhlich Simon (2013): Effektive Strategieentwicklung - Die Chancen und Risiken der "demokratisierenden Strategie" in der Unternehmensführung der Zukunft
Rofner Johannes (2013): Einfluss des Leaders auf die Marke bzw. die Markenentwicklung eines Unternehmens
Böhler Johanna (2013): Der Einfluss von Diversity Management auf die Mitarbeitermotivation im Dienstleistungsunternehmen
Kofler Helen (2013): Burn-out als Phänomen in der Arbeitswelt unter besonderer Betrachtung des Tourismus
Rettensteiner Elisabeth (2013): Motivationsmaßnahmen in der Hotellerie zur Steigerung der Arbeitsplatz-Attraktivität
Maier Elisabeth (2013): Der Zusammenhang zwischen Führungsstil und Mitarbeitermotivation
Zoppel Barbara (2013): Vielfalt statt Einfalt - Diversity Management in der Tourismus- und Freizeitwirtschaft
Wirth Alexander (2013): Der Zusammenhang zwischen einer Demokratisierung der Strategie und der Mitarbeiterzufriedenheit
Told Alexander (2013): Die Auswirkungen der Mitarbeiterfluktuation auf die Hotellerie
Klingler Katharina (2009): Event - Ein Marketinginstrument für Nonprofit Organisationen?
Klingler Katharina (2009): Die Entwicklung des Lifeballs - Ein Event als Marketinginstrument für Nonprofit Organisationen?
Müllauer Annemarie (2009): Interpersonelles Feedback als ein Instrument offener Kommunikation zur Teamentwicklung

Supervised master theses

Krah Dana (2024): Employee Retention in Tyrolean Small and Medium-Sized Hotels: A Comparative Analysis of Owners' and Employees' Perspectives
Schiefer Martin (2023): Mitarbeiterinnen- und Mitarbeiterführung für die Generationen Y und Z im Gastgewerbe des deutschsprachigen Alpenraums
Schmid Lisa (2020): Leadership Expectations of Gen Z in the Workplace On the Example of MCI Business Students from Austria & Germany
Stepanowsky Nicole (2015): A critical Evaluation of the Accessibility of Edinburgh, as a World Heritage Site, for Tourists with reduced mobility along the Tourist Footprint
Koch Catharina (2015): An Exploration of the preferred Leadership Traits and Behaviour associated with Generation X and Generation Y: A Case Study of the Hospitality Industry in Frankfurt am Main
Jelusic Melanie (2014): Interkulturelles Konfliktmanagement und Konfliktleadership
Frasch Lukas (2014): Service Design Thinking und Qualitätssicherung innerhalb der touristischen Dienstleistungskette
Ramsch Julian (2014): Integrating consumer experiences in the Balanced Scorecard. Possibilities for a strategic management tool in theme park management
Hochhaus Jessica (2014): Using Service Design Thinking to Analyze a Tourism Destination as a Service Ecosystem
Marchev Boyan Krasimirov (2014): Leadership Styles of Managers: A Review of the Bulgarian Hotel Business
Hochreiter Victoria (2013): The influence of the perceived level of safety and security in tourism destinations on the travel decision-making process
Déal Vanessa (2013): Happiness & Job Satisfaction In the context of Hospitality Management
Schwarzer Theresa (2013): Multisensorische Markenführung in der Hotellerie
Ockenga Theda (2013): The Influence of Hofstede's Dimensions Uncertainty Avoidance and Masculinity / Femininity on Consumer Decision Making Concerning International Hotel Brands
Aichner Daniela (2013): Service Design als Methode zur Gestaltung von Recruitingprozessen im Tourismus
Fuchs Birgit (2013): Die Wahrnehmung von Raumatmosphäre und deren Relevanz für Kundenzufriedenheit - Eine Fallstudie in den Hotels Rogner Bad Blumau (Steiermark) und Wiesenhof (Tirol)
Geir Alexandra (2013): Personalentwicklungsinstrumente und deren Umsetzung in der Tiroler 4- und 5-Sterne Hotellerie